Refund Policy

The AIM-Port software charges you (the vendor of the order assignment) a per-order transaction fee  at the time of completed product upload. You agree to the per-order transaction fee at the time you accept the order within the platform.

Because you are not charged until you are uploading your completed product, there are no refunds for per-order transaction fee payments. If you accept an assignment through the platform, but the order is cancelled with you for any reason prior to completed product upload – your card will not be charged. 

AIM-Port e-mails a payment receipt to you every time you upload a completed product, just after your per-order transaction fee is charged. You may also log in to the portal and see your transaction fee history at any time. Reporting is available within the portal should you need monthly, quarterly, or annual transaction fee reporting in Excel format. 

Please note that transaction fee pricing varies from client to client, based on their volume and the services they utilize through the AIM-Port platform. Pricing is plainly available to you within the portal in the following places:

  • On the payment method screen where you enter or update your card on file
  • On the FAQ page available on your main navigation menu within the portal.
  • On the order acceptance screen – you must check the checkbox authorizing to charge your card the transaction fee for listed for the order.
  • On the final product upload screen – you are reminded of the per-order transaction fee amount when you upload the completed product, and you must check a box to agree to that fee for the completed product upload to be allowed. 

PLEASE NOTE – AIM-Port is a product of Atlas GPS LLC. Charges on your card statement may be reflected as AIM-Port, or Atlas GPS LLC